Customers have been left in limbo and potentially out of pocket after an Aussie budget online retailer announced it had collapsed into liquidation.In a message posted on its website, retailer Oz Goods Depot announced it was ceasing trading and winding down operations.The move was confirmed in a published notice by the Australian Securities and Investments Commission (ASIC) on Friday.“Notice is given that at a general meeting of the members of the Company held on May 15, it was resolved that the Company be wound up,” the notice states.Anthony John Warner from CRS Insolvency Services has been appointed liquidator.The retailer sold goods online ranging from garden furniture to pet supplies, describing itself as a “go-to Australian store for premium home appliances, furniture, lifestyle essentials and more”.But in a message on its website, the owners announced the business was winding down and unfulfilled orders would not be honoured.It reads: “After an incredible journey, Oz Goods Depot has made the difficult decision to cease trading and wind down operations.“We are proud to have shipped more than 25,000 orders to customers across Australia, and we sincerely thank every customer who supported us along the way.“As part of the closure process, all unshipped and unfulfilled orders will be cancelled.”The message goes on to advise any customers with unresolved orders, refunds, returns or other outstanding matters to contact their bank or payment provider directly.It adds: “Business operations and customer support have now ceased. Customer support inboxes are no longer being actively monitored or responded to.”“If you are unable to obtain an outcome through your payment provider, a claim may be submitted to us through the appointed liquidator – info@crsinsolvencyservices.com.au.”The collapse has sparked a flurry of negative online reviews from customers who claim to have been left in limbo.One claimed: “I ordered and paid for a shed and got a curt reply weeks and weeks later saying – ‘too bad, we’re out of business’. One star is far too much.”Another claimed to have made an order several weeks ago, only to be told the product was out of stock – complaining of having been waiting more than five weeks for a refund.Several others share similar alleged experiences of unfulfilled orders and struggles with communication.As of Tuesday, all of the company’s social media pages had been taken down.The statement adds: “Please be aware that the liquidator is not able to issue refunds directly, as the company is now in liquidation.“Submitting a claim allows your debt to be formally recorded with the liquidator.”