The Minister of Finance and Coordinating Minister of the Economy, Taiwo Oyedele, on Monday unveiled the official website, toll-free call centre and digital case management portal of the Office of the Tax Ombud, describing the platforms as part of efforts to build a fairer, more transparent and taxpayer-friendly tax system in Nigeria.
Speaking during the unveiling ceremony in Abuja, Mr Oyedele said the initiative reflects the government’s broader fiscal reform agenda focused on improving taxpayer confidence, simplifying tax administration and strengthening accountability within the revenue system.
The minister said that disputes are inevitable in any tax system, but what matters is the availability of credible and accessible mechanisms to resolve them.
“The modern tax system must be built not only on efficient revenue collection, but also on fairness, accountability, transparency, and trust,” Mr Oyedele said.
He added that, “Taxpayers must have confidence that when disputes arise, because they always arise, they will be heard fairly, treated respectfully, and provided with accessible and affordable timely resolution mechanisms.”
