A man took his GMC to a dealership and says he was quoted $15,000 for a new engine and a transmission. When he took it for a second opinion, the original diagnosis stumped the mechanic. Here’s why.
TikTok account Fix Cars (@fix.cars7) recently reposted a video from popular creator Dave’s Auto Shop (@davesautocenter) last week. Dave, whose shop is based in Salt Lake City, Utah, explains the situation in the initial video.
According to Dave, a man from California sent his 2020 5.3L V8 Chevrolet Silverado in after taking it into a dealer to contend with a strange noise coming from under the hood. The customer claimed that the dealer initially said the truck needed a completely new engine and transmission.
While an unfortunate diagnosis, at least the first assessment made sense. That changed when the driver said he received another call from the dealer, who said they could first try to replace “spark plugs and wires” to see if that would fix the problem. The customer reportedly paid $800 for that service.
“Never gave him a diagnosis sheet saying what it needed when he picked it up,” Dave says. “After he got it out of there, the service provider was like, ‘We heard you were going to take it to Dave’s and we don't want you to do that. We made a mistake. We really didn’t scope it, we didn’t diagnose it.’ The guy is like, ‘I’m done.’”
