Have you tried turning it off and on again? Telstra’s AI already did

Telstra has built an AI-powered system that, over the past few years, has been quietly turning customers’ modems off and on again – saving 1 million help desk calls.

The interventions - nearly 7000 fixes a day - are estimated to have saved up to $15 million a year. Bryan Cook

If there’s one thing the British comedy series The IT Crowd is credited with, it’s popularising the phrase: “Have you tried turning it off and on again?”

The main characters from a fictional IT department often follow up with: “Is it plugged in?” These two questions solve the vast majority of issues and keep the show’s Reynholm Industries “thrusting” into the future.

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