Stay up to date with notifications from The IndependentNotifications can be managed in browser preferences.Jump to contentThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inAllNewsSportCultureLifestyleVirgin Media’s cable TV services are reportedly down for thousands of customers across the UK.Users on Downdetector described seeing “pixelated channels” and problems with sound and images leaving them unable to watch TV channels.Reports of an outage began for thousands of users just after 10:35am, with over 4,000 users reporting issues with the service by 2:30pm.One user said: “Still pixelated in Bristol too. No channels working. Still saying service unavailable on Virgin Media website. Why do we pay all this money for this!?”Virgin Media issued a statement to customers on X: “We apologise to customers who are experiencing issues with their TV services at the moment. Our teams are working as a priority to identify the fault and will restore services to normal as soon as possible.”Thank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in