ByCharles Towers-Clark,
Contributor.
Only 20% of employees worldwide are engaged at work. So, four out of five employees are spending roughly a third of their lives without any meaningful connection to what they do (and another third of their lives sleeping). Leaving aside the philosophical question of what is the purpose of our lives, disengagement also has a real business impact.
Compared with disengaged teams, engaged teams show 10% higher customer ratings, 21% greater profitability, 17% higher productivity and 41% less absenteeism. To understand employee disengagement we need to focus on managers.
Managers account for at least 70% of the variance in team engagement scores — more than pay, perks or company culture programs. The single biggest predictor of whether an employee is engaged is who manages them.
