Celonis buys decision-intelligence startup Ikigai Labs to provide operational context for enterprise AI
Process mining software company Celonis SE said today it has snapped up the Massachusetts Institute of Technology-linked decision intelligence startup Ikigai Labs Inc., planning to use it to power a new “context model” developed by Celonis that’s designed to function as a real-time digital twin of its customers’ business operations.
Celonis says enterprises are facing a critical challenge in their efforts to successfully deploy artificial intelligence agents at scale. There’s an urgent need to ensure AI doesn’t have any “blind spots” in their understanding of how businesses operate, as any deficiencies would almost certainly undermine their potential.
The new Context Model is meant to eliminate these blind spots by providing a “dynamic, real-time digital twin of operations,” effectively translating all business processes into a language that AI can understand. It’s built on process data and business knowledge derived from every application, system, device and interaction across an organization, and is designed to provide the “operational clarity” AI needs to reason correctly, the company added.
