THERE IS A special agony to existing in limbo, that state of eternal in-between, where time stretches into infinity.

Today, that experience is especially true for people vying to join Raya, the members-only dating app. Obtaining a Raya account requires an invitation from a current member, and even after you’ve applied, you can’t log in until your application is approved. The process creates a bottleneck akin to the line outside a nightclub, where the chosen few breeze inside while the rest are left to wait. Beyond the velvet rope there are some 2.5 million people waiting to get into Raya—many of whom have been idling in limbo for years.

“My application is stuck in purgatory,” Gabriela Mark, a 23-year-old law student and model in San Diego, tells WIRED. “Like, she’s never escaping.”

Mark has been on the waiting list for five years. “I don’t know what their deal is, but there’s a reason I’m trapped on this waitlist and I needed to find out what it was.” In January, having reached her limit, she decided to email Raya. “I am beginning to believe you guys genuinely hate me or are bullying me,” Mark wrote in a colorfully worded letter. “Is my application just floating in the abyss somewhere or a running gag to you guys???”