We had booked a cruise for him and his carers, but we had a string of problems when we tried to change names
In November 2024, I booked a cruise for my wife, myself and our severely disabled son for this July. I’d booked well in advance to ensure an accessible cabin for my son. At home, he needs round-the-clock care from a rota of eight carers, so we made extra bookings for three to accompany him.
Because the care team has other commitments, I couldn’t confirm their names at the time of booking and was told to do so by this April, when the balance had to be paid.
I duly did so, and was told that I needed to pay a £75 fee for each name change, and that the care team would each lose the $325 (£239) onboard credit that was part of the original booking. I then received a notice informing me that the wheelchair-accessible riverboat excursion I had booked for us all was non-transferable, so would be cancelled and refunded for the three care workers. Since the riverboat trip is no longer listed, I can’t rebook them.
I have complained to no avail. We wouldn’t have this problem if he didn’t have a disability, so it seems highly discriminatory.
