A certain traveling beaver isn't passing with his current report card.
Several Buc-ee's locations on the Better Business Bureau website have received an "F" rating from the nonprofit organization because it says the Texas-based travel center has failed to respond to 88 customer complaints. As of March 11, 38 Buc-ee's locations in Alabama, Georgia, Kentucky, Tennessee and Texas received the low-grade rating.
Similar to review sites like Yelp, anyone can submit a complaint about a business on the Better Business Bureau website. Of the 88 outstanding Buc-ee's complaints, the oldest unanswered submission dates back to March 2023, with the most recent filed in February 2026, as of March 11.
Common complaints about the beaver-laden travel center include issues with the car wash, broken or ineffective merchandise and erroneous card charges. Several customers also said they filed a complaint on the Buc-ee's website but had not heard anything back from the company.
Buc-ee's did not immediately respond for comment about the "F" rating when contacted by USA TODAY on March 11.
