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UnitedHealth Group
on Friday released the first results from a sprawling independent audit of its business practices and committed to a wide range of steps to track and implement improvements in three specific areas.
The health-care giant said it has adopted 23 ongoing “action plans” to put in place and monitor recommended improvements, with oversight by its internal audit and advisory services team. Around 65% of those actions will be complete by the end of 2025, while 100% of those plans will be finished by the end of March next year.
The results come as private insurers try to rebuild trust with the American public after fierce, pent-up backlash over their practices and the broader U.S. health-care system. Critics say insurer business tactics have made it harder for some patients to access and pay for care. The company owns UnitedHealthcare, the nation’s largest and most powerful insurer.
