IndiGo Chief Executive Officer (CEO) Pieter Elbers on Thursday (December 18, 2025) said the airline's focus now is on three things — resilience, root cause analysis, and rebuilding, after the domestic carrier inconvenienced and caused hardship to lakhs of passengers across airports by cancelling thousands of flights earlier this month.
In a video message to employees on Thursday (December 18), Mr. Elbers said the focus of IndiGo is now on rebuilding the airline post-stabilisation of operations, and that the airline's Board has appointed an external aviation expert to conduct a comprehensive root-cause analysis.
"On December 9, I shared the stabilization of IndiGo's operation. After that, we restored our network to 2,200 flights today (Thursday). Now we focus on three things: resilience, root cause analysis and rebuilding (the airline)," Mr. Elbers said.
IndiGo flight disruptions: Board approves appointment of Captain John Illson for independent expert review
Attributing the disruptions seemingly to a "compounding effect of several factors," he said, "an external aviation expert has been appointed by the Board to conduct a comprehensive root cause analysis."
