Nearly half of Hyderabad’s air travellers say they have faced service issues with IndiGo in the past year, with the city reporting worse dissatisfaction levels than the national average in key areas, according to new survey data released on Thursday (December 4, 2025).
In Hyderabad, 49% of respondents said they had encountered problems with IndiGo’s timeliness over the last 12 months. Dissatisfaction was even higher when it came to staff attitude and courteousness, with 58% of Hyderabad flyers flagging concerns, well above the national average of 54%, making Hyderabad one of the cities with the sharpest criticism of airline staff conduct.
A further 40% reported issues with information timeliness and transparency. The findings are based on 2,942 responses from Hyderabad alone, forming part of a wider LocalCircles survey that received over 15,000 responses from airline passengers across 301 districts in India.
At a national level, the LocalCircles survey indicates that dissatisfaction with IndiGo has risen sharply over the past year. Across India, 54% of passengers reported issues with the airline’s timeliness in 2024, up from 33% in the previous year. Concerns over information timeliness and transparency also saw an increase, with 45% of flyers flagging problems this year compared with 27% last year.
