Italy's Antitrust Authority said Wednesday that Rome transport company Atac will give over three million euros in compensation to season-ticket holders in an agreement reached to close a probe into local public transport shortcomings between 2021 and 2023.
The authority said that, in those years, the company systematically failed to meet its frequency and quality targets for surface and metro local public transport services in Rome, without taking steps to address shortcomings or granting users any fare adjustment or compensation for the disruptions.
It said users who had an annual pass valid in 2024 will be entitled to a five-euro refund, increased by an additional five euros or those who also had a pass for at least one other year between 2021 and 2023.
It said that ATAC will also launch an innovative compensation scheme thought its app allowing annual Metrebus card holders to receive compensation if the service they plan to board is delayed by more than 15 minutes.
Each delay will result in a 0.50-euro refund, credited to a digital wallet in the ATAC app, which users can spend on travel tickets for themselves or for others, the authority said.
