Exclusive: Letter says L&Q appears to have systematically failed in its duty to provide adequate standard of living

UN experts have said that one of England’s biggest social landlords appears to have systematically failed to ensure the habitability of its rental properties.

In a letter to the UK government, they cite the case of a disabled tenant, Sanjay Ramburn, 55, who they say lived with his family of five in an L&Q group property in Forest Gate, east London, for several years with no electricity. They experienced four ceiling collapses, as well as severe damp and mould that affected their health.

The children developed breathing issues, tinnitus and skin problems. Ramburn, who reported racial harassment and antisocial behaviour at the hands of his upstairs neighbour that he said was not addressed by L&Q, suffered severe mental health issues, the letter says.

The letter from the special rapporteur on adequate housing, Balakrishnan Rajagopal, and two other UN experts, states: “L&Q and several other residential developers and housing associations managing social housing in England appear to systematically fail to ensure or restore the habitability of their rentals … we wish to express our serious concern that the delayed, insufficient or lack of action by L&Q to address the issues raised by Mr S Ramburn and other tenants, as also documented by the housing ombudsman, may be having a significantly negative impact on the enjoyment of their human rights, particularly the right to an adequate standard of living, including housing.”