Ticketmaster said they would ‘lead by example’ after Dean called out companies when tickets for her North American tour appeared on resale sites at prices in excess of $1,000
Ticketmaster has given fans of Olivia Dean partial refunds after the British singer condemned ticketing companies for allowing touts to relist tickets for her North American tour at more than 14 times their face value.
After the tour sold out in minutes on 21 November and tickets appeared on resale sites at prices in excess of $1,000, Dean addressed the major ticketing companies on Instagram: “@Ticketmaster @Livenation @AEGPresents you are providing a disgusting service,” she wrote. “The prices at which you’re allowing tickets to be re-sold is vile and completely against our wishes. Live music should be affordable and accessible and we need to find a new way of making that possible. BE BETTER.”
Ticketmaster initially replied: “We support artists’ ability to set the terms of how their tickets are sold and resold. @OliviaDeano, we will cap resale prices on our site at face value and hope other resale sites will follow.”
The ticketing company subsequently said it is in the process of “refunding fans for any markup they already paid to resellers on Ticketmaster”.
