When massively popular artists such as Taylor Swift, Oasis or Radiohead announce a tour, it generates huge fan excitement and makes headline news.
But within hours of the tickets going on sale, that excitement is often replaced by disappointment and complaints about the number of tickets immediately being offered for resale at extortionate prices.
However, proposed new rules due to be announced by the government on Wednesday are intended to change that by making it illegal to resell tickets for live events above their original cost.
The measures, designed to end industrial-scale ticket touting, will be arguably the most significant change to ticket-buying in the online age.
Culture Secretary Lisa Nandy told BBC News: "We're making sure that time is up for the ticket touts and that fans get to be back at the heart of the music industry where they belong."
