Why are so many home insurance claims being rejected?
Customers tell of complex claims processes. ‘They bank on people rolling over and giving up’
Customers tell of complex claims processes. ‘They bank on people rolling over and giving up’

Plus the social media lawsuits

Consumer group launches ‘super-complaint’ alleging UK’s financial regulator has ‘tolerated’ poor customer service

FCA responds to super-complaint from Which? amid concerns over poor customer service

Insurers say companies could struggle to obtain cover for harms to workers and consumers

Growth raises concerns about underwriting and risk management at fast-expanding groups

Inflated private ratings could mask credit risks and leave insurance companies undercapitalised