Minjun and Kevin Ngo were in the middle of a two-week stay at a Sonder rental in New York City when they were notified by Marriott they’d need to evacuate the property immediately.
The couple was in between apartment leases, so this Sonder rental was the only place they had to stay.
“Now that they’ve canceled the reservation, we have to go look for another hotel, and hotels are way more expensive right now,” Minjun said in a TikTok video posted Monday.
@minjunandkevin We got kicked out of our hotel reservation at Sonders in New York City that we booked through Marriott 😭 @@Marriott Bonvoy@@Sonder @Minjun and Kevin | Travel ##marriott##sonders##hotel##nyc ♬ original sound – Minjun and Kevin | Travel
They were among thousands of customers who had been hung out to dry due to Marriott’s abrupt split from short-term rental company Sonder, which acts somewhat like AirBnb, but properties are more apartment or hotel style. On Tuesday, Sonder customers were notified by Marriott that their partnership had ended, and they had less than 24 hours to vacate the properties in which they were staying.
