Family denied entry at gate after one of her children had epileptic fit, but HMRC said she boarded one-way flight
A woman has had her child benefit stopped after booking a holiday to Italy because HMRC inferred she had emigrated – even though she and her family did not board the flight.
Sally, her three children and her partner were going on holiday to Italy last July, but were refused boarding after one of the children had an epileptic fit at the departure gate.
Sixteen months later, Sally received a letter from tax authorities at HMRC telling her payments for all three children were being stopped as records showed she had taken a one-way flight to Italy in 2024.
“We never even left the country,” she said, explaining how much paperwork she has had to put together to prove to the tax authorities that they had made a mistake.
