Pizza Hut was once a go-to for families and friends to tuck into its all-you-can eat buffet, unlimited salad bar, and self-serve ice-cream with all the toppings.
But fewer diners are "hitting the Hut" these days and it is closing half its UK restaurants after being bought out of administration for the second time this year.
"We used to go to Pizza Hut when I was a child," says Prudence, when the BBC asked shoppers in London why they thought the chain was struggling. "It was like a family thing, you'd go on a Sunday - make a day of it." But now aged 24 she says "it's not a thing anymore".
For 23-year-old Martina Debnatch it is some of the very things Pizza Hut has been known and loved for since it opened in the UK in the 1970s that are now not-so-hot.
"The way they do their buffet and their salad bar, it feels like they are cheapening on their quality and have lower standards...They're giving away so much food and you're like 'How?'"
