Household complaints to the Consumer Council for Water have surged to a nine-year high
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Household complaints to the Consumer Council for Water have surged to a nine-year high
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Household complaints to the water customer watchdog have surged to a nine-year high following the steepest bill increases since the industry's privatisation.
Revenues rose by 42% thanks to the bill increases
Water UK said the increase is necessary as companies prepare to invest £20 billion between 2026 and 2027
The water firms argued they wanted to hike bills after Ofwat’s decision left them unable to meet regulatory requirements
Ofwat has allowed water firms to increase bills by 36% between 2025 and 2030.
Ofwat says ‘significant’ water supply failures caused ‘major’ disruption for hundreds of thousands of customers
This industry has long treated customers and the environment with complete contempt
