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Salesforce is betting that rigorous testing in simulated business environments will solve one of enterprise artificial intelligence’s biggest problems: agents that work in demonstrations but fail in the messy reality of corporate operations.
The cloud software giant unveiled three major AI research initiatives this week, including CRMArena-Pro, what it calls a “digital twin” of business operations where AI agents can be stress-tested before deployment. The announcement comes as enterprises grapple with widespread AI pilot failures and fresh security concerns following recent breaches that compromised hundreds of Salesforce customer instances.
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“Pilots don’t learn to fly in a storm; they train in flight simulators that push them to prepare in the most extreme challenges,” said Silvio Savarese, Salesforce’s chief scientist and head of AI research, during a press conference. “Similarly, AI agents benefit from simulation testing and training, preparing them to handle the unpredictability of daily business scenarios in advance of their deployment.”
