Hospital Authority aiming to improve efficiency by extending outpatient clinic hours to 10pm and streamline visits through centralised app
Patients with non-urgent conditions could see their waiting times at Hong Kong’s public specialist outpatient clinics reduced by a quarter under a new electronic platform being developed to improve efficiency, the Hospital Authority’s chief has revealed.
Libby Lee Ha-yun, who assumed the role of chief executive of the authority earlier this month, also said on Saturday that general outpatient clinics could extend their opening hours by five hours, until 10pm.
“We’re reviewing whether the process could be improved … by using a centralised electronic platform to ensure patients are given earlier slots to reduce their wait time. Our initial estimate is that this could shorten the wait time by a quarter,” Lee said.
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