Libby Lee, who takes over the helm on Friday, wants to use tech to streamline processes while fostering a culture of ‘warmth’ and ‘speaking up’
The new head of Hong Kong’s public hospitals has pledged to slash waiting times and the number of queues for patients while considering extending the operating hours of general outpatient clinics operated by authorities.
Libby Lee Ha-yun, who takes over on Friday as the new chief executive of the Hospital Authority, also said she hoped to deliver medical services with “warmth” during her term.
“In the past few years, we have seen a certain level of fatigue over the hospitals’ waiting time and medical incidents. In the future, I hope we can dissolve the fatigue with our warmth,” she told the press.
“We hope that the warmth can bring mutual respect and care for everyone. We hope to design our medical services from the patients’ perspective.”
