Is there a sensitive way of handling this without causing three workers to face disciplinary proceedings?
Is there a sensitive way of handling this without causing three workers to face disciplinary proceedings?
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Be brusque or make the odd unapproved joke and you risk somebody accusing you of harassment
Like many other ‘sandwich carers’, I’m juggling work, care and raising my teenager – and I’ve reached breaking point
With his departure looming, I’m caught between wanting answers and showing I’m the bigger person
He hasn’t topped up the petrol and there’s a chip on one of the blades – should I tackle him about it?
After The Telegraph published a receptionist’s recount of abuse, readers share their frustrations with the NHS’s booking process
The former Crimewatch presenter says that government bureaucrats turned an already difficult time into a kafkaesque nightmare
