Asos customers banned over returns say it is 'slap in the face'

Asos shoppers have expressed anger after their accounts were shut for returning too many orders.

Some customers have received emails in recent days informing them they are banned for allegedly breaching the online fashion giant's fair use policy.

It comes after the company last year began charging a controversial £3.95 fee if customers make frequent returns and keep less than £40 worth of items in an order.

In a statement, Asos told the BBC: "We recently closed the accounts of a small group of customers whose shopping activity has consistently fallen outside our fair use policy.

"This helps us maintain our commitment to offering free returns to all customers across all core markets."