What Makes a Good 401(k) Website and App (And Why It matters)

Workers who are the most satisfied with their retirement plans’ digital experience are likelier to have a more favorable view of their employer, according to a new study from JD Power. It starts with foundational elements, like ease of logging in and finding information, plus speedy loading, said Eric McCready, senior director of digital solutions at JD Power. Friction points matter more than providers may realize, said Courtenay Shipley, chief planologist at consulting firm Retirement Planology.

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