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Why travellers may miss out on compensation after days of airport chaos

Jump to contentAllNewsSportCultureLifestyleFlight operations at UK airports have largely stabilised following days of widespread disruption caused by a Nats air traffic control system failure on Tuesday 8 September. An estimated 300,000 passengers and over 2,100 flights were affected by the outage, with London Heathrow remaining the most impacted airport. Transport Secretary Heidi Alexander has given Nats chief Martin Rolfe one week to produce a report into the technical failure, stating she believes the issue was not unavoidable. Airlines have voiced strong criticism, with Ryanair chief operating officer Neal McMahon calling for Mr Rolfe to be sacked following the third major Nats system incident in three years. The Civil Aviation Authority indicated the outage is likely to be classed as extraordinary circumstances, meaning affected passengers are unlikely to be entitled to compensation. In fullPassengers unlikely to get compensation as UK airports return to normal after days of flight chaosMore bulletinsThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in

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