Customer books Bali tour but it gets cancelled due to Covid; after pandemic, travel agency keeps rescheduling it, court awards him Rs 1.12 lakh payout

A Kerala consumer commission ordered a travel agency to refund Rs 82,500. The agency failed to conduct a Bali tour or return the money for years. It also awarded Rs 25,000 for mental agony and Rs 5,000 for costs. The commission found deficiency in service and unfair trade practice by the agency. The travel agency and proprietor must pay within forty-five days.

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