Bali tour never conducted after payment; Kerala panel orders Rs 1.12 lakh payout

NEW DELHI: A district consumer commission in Kerala has directed a travel agency to refund Rs 82,500 to a customer after finding deficiency in service and unfair trade practice over its failure to conduct a Bali tour or return the money for several years. The commission also awarded Rs 25,000 for mental agony, inconvenience and hardship and Rs 5,000 towards litigation costs.

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