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Contact center automation faces its ROI test - SiliconANGLE
Contact center automation faces an ROI test as enterprises connect AI investments to costs, productivity and customer outcomes.
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Contact center automation faces its ROI test - SiliconANGLE
Contact center automation faces an ROI test as enterprises connect AI investments to costs, productivity and customer outcomes.
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Knowledge management decides contact center AI ROI - SiliconANGLE
Knowledge management is the constraint deciding contact center AI ROI, analysts Bob Laliberte and Zeus Kerravala tell theCUBE.