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Passengers issued compensation warning after days of flight chaos

Jump to contentAllNewsSportCultureLifestyleRegulators have warned that tens of thousands of travellers caught in this week’s flight chaos are unlikely to receive compensation.The Civil Aviation Authority (CAA), which is currently conducting an independent review, advised those affected that the "disruption caused by the Nats outage is likely to be considered the result of ‘extraordinary circumstances’ under passenger rights rules".Consequently, travellers are "unlikely to be entitled to compensation for delays or cancellations that were directly caused by the incident," the regulator stated.Airports have warned of ongoing disruption on Wednesday after a "technical issue" caused more than 2,000 flights to and from the UK to be cancelled or delayed.Meanwhile, National Air Traffic Control Service (Nats) chief Martin Rolfe was summoned at lunchtime to meet Heidi Alexander, the transport secretary, following a fault in the organisation’s flight data processing system.In fullHeathrow and Gatwick delays live: Passengers caught in flight chaos unlikely to get compensation, regulator saysMore bulletinsThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in

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