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AI use on 1823 platform will cut frustration but data safeguards needed: experts
Hong Kong lawmakers say enhanced AI could speed up complaint handling, but expert warns agentic systems pose privacy and automated error risks.
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scmp.com
Timeline cronologica
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Hong Kong to expand AI use on 1823 platform to vet inquiries by end of year
Digital Policy Office also says it will explore using agentic AI from fourth quarter, automating certain tasks to free up staff for other duties.
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AI use on 1823 platform will cut frustration but data safeguards needed: experts
Hong Kong lawmakers say enhanced AI could speed up complaint handling, but expert warns agentic systems pose privacy and automated error risks.