As construction and infrastructure projects become larger, more technically demanding and increasingly focused on quality, the role of field service support has evolved far beyond product delivery. Today, experienced technical specialists working directly alongside contractors, concrete producers and project teams have become an essential part of ensuring consistent concrete performance from batching plant to final placement. Concrete performance is influenced by a wide range of variables including raw material variability, changing environmental conditions, transport times, placing methods and curing practices. Even where premium construction chemicals are specified, achieving the desired results depends on their correct application and ongoing optimisation throughout the life of the project.