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Modernising enterprise service management with a SaaS-first, omnichannel platform

First Digital runs a fashion retailer’s enterprise service management on Freshworks' Freshservice, from Azure single sign-on to WhatsApp live chat, across about 1 400 agents.

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martedì 25 agosto 2026·itweb.co.za
Modernising enterprise service management with a SaaS-first, omnichannel platform
First Digital runs a fashion retailer’s enterprise service management on Freshworks' Freshservice, from Azure single sign-on to WhatsApp live chat, across about 1 400 agents.