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Even the CEO of Booking.com is fed up with travel these days

Glenn Fogel says he’s counting on AI to make it better, even those customer-service wait times | Lifestyle News

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Even the CEO of Booking.com is fed up with travel these days

Booking.com pours hundreds of millions into AI agents to automate travel bookings with weather-triggered suggestions; Priceline's Penny exemplifies the approach. CSR headcount shrinks as cost-per-booking falls; strategic leverage is embedding as the booking layer in ChatGPT, Gemini, Claude.

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Booking's CEO says AI will have a 'human cost' — and he wants every employee to be 'literate' in the new tech

Booking CEO Fogel admits AI will eliminate jobs but mandates universal AI literacy to enable reskilling. Entry-level white-collar roles face severe pressure; major execs openly discuss 50% displacement, treating reskilling as core workforce mitigation strategy.

Timeline cronologica

mercoledì 12 agosto 2026·businessinsider.com
Booking's CEO says AI will have a 'human cost' — and he wants every employee to be 'literate' in the new tech
Glenn Fogel said he told Booking's head of HR that he wants "every single employee" to become "AI literate" and able to use the tools.
sabato 15 agosto 2026·hindustantimes.com
Even the CEO of Booking.com is fed up with travel these days
Glenn Fogel says he’s counting on AI to make it better, even those customer-service wait times | Lifestyle News