This article is authored by Sudheesh Narayan, co-founder, Voice India AI.
India's next 500M voice-first users require AI built natively for multilingual code-switching (22+ languages), not adapted offshore models. BFSI firms must build onshore AI infrastructure for RBI/IRDAI compliance and data sovereignty, combining hybrid human-AI workflows for high-stakes interactions.
Voice AI is becoming more accessible, but language and accessibility still remain important...