The Supreme Court expressed concern over slow consumer case resolutions. It stated consumer forums should not be used for retired officials' rehabilitation. An urgent pan-India performance evaluation of these institutions is now required. The court seeks reports on case pendency and disposal rates. It also inquired about creating regional NCDRC branches for consumer convenience.

SC expresses concern over pendency of cases at NCDRC, bats for regional, circuit benches | India News

SC directed an audit of consumer commissions, questioning effectiveness of retired judges in these roles and need for better accountability and infrastructure. | India News