Popular burger chain accused of charging more if customers opt out of tipping

Jump to contentThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inAllNewsSportCultureLifestyleA viral TikTok video with over 4 million views showed a Shake Shack kiosk increasing an order total after a customer selected the no-tip option. The incident occurred at a Salt Lake City airport location, where three classic milkshakes each increased in price by 50 cents after tipping was declined. The video sparked widespread online backlash, with social media users criticizing American tipping culture and self-service kiosk fees. Shake Shack stated that the price jump was caused by a technical glitch at a location operated by licensee HMSHost, not a company policy. HMSHost confirmed the kiosk issue has been resolved and reiterated that menu pricing is completely unrelated to tipping. In fullShake Shack customer says they were charged more because they refused to tipMore bulletinsThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in

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