Grieving family wrongly told they would get £30,000 in Premium Bonds

Jump to contentThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inAllNewsSportCultureLifestyleThe National Savings and Investments app (Getty)A grieving family was mistakenly informed by National Savings and Investments (NS&I) that they would inherit £30,000 in Premium Bonds. NS&I later admitted the error, stating they had confused the deceased, Ms B, with another customer who had a similar name, and that Ms B had no active accounts. The family, identified by a member as Mr B, had planned to use the anticipated funds to cover funeral costs. Mr B sought £15,000 in compensation from NS&I, but the Financial Ombudsman ultimately awarded only £300, which covered the cost of the grant of probate. The ombudsman ruled that NS&I was not liable for the funeral costs, concluding they were not a direct result of the mistaken letter, while NS&I apologised for the distress caused. In fullNS&I incorrectly told grieving family they would get £30,000 inheritanceMore bulletinsThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in

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