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OpenAI Presence wants to make AI agents production-ready for businesses

OpenAI's new enterprise offering, Presence, is designed to get AI agents into production for customer service and internal workflows. Unlike the existing Workspace Agents, Presence targets external deployments. For complex cases, OpenAI's own engineers step in.

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OpenAI Presence wants to make AI agents production-ready for businesses

OpenAI launches Presence for enterprise production AI agents with Forward Deployed Engineers support. Signals agents entering production use; enterprises need specialized vendor support and compliance expertise, raising implementation costs and governance complexity.

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openai.com5 g fa

Introducing OpenAI Presence

OpenAI launched Presence, resolving 75% of support with AI agents, policies, and guardrails built-in. For tech leaders, this signals production-grade AI agents: governance, escalation, and policy control become table-stakes for mission-critical enterprise deployment.

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OpenAI Presence wants to make AI agents production-ready for businesses

Introducing OpenAI Presence

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Introducing OpenAI Presence

OpenAI Presence wants to make AI agents production-ready for businesses