AI helps insurers cut onboarding costs, speed up claims processing: McKinsey

AI helps insurers cut onboarding costs, speed up claims processing: McKinsey - The Economic Times

McKinsey reports domain-based AI strategies enable insurers to cut customer onboarding costs 20-40% and improve claims accuracy 3-5%. Teams must build 70-80% internal digital talent and balance development with adoption spending—agentic architecture needs organizational change.