Consumer court junks plea against airline, 'enforcing baggage limit, check-in deadline no deficiency in service'

A consumer commission dismissed a passenger's complaint against Brussels Airlines. The passenger refused to pay excess baggage fees and missed the check-in deadline. The commission stated airlines are not guilty of service deficiency for enforcing standard contractual conditions. Timelines are fundamental operational requirements in commercial aviation for all passengers. Consequences from a passenger's own failure do not establish deficiency in service.

Raccontata daeconomictimes.indiatimes.com