OpenAI Study Finds ChatGPT Is Becoming a Generalist AI Tool for Small Businesses

OpenAI says more workers are using ChatGPT to do other people's jobs

OpenAI's 800k+ ChatGPT analysis shows 43.5% task crossover—non-specialists handling marketing, engineering, contract work normally requiring experts. Smaller firms lead adoption, signaling that AI-driven role flattening is structural; hiring profiles and specialization requirements face permanent realignment.