AI blows up IT playbook: Lines between AI labs and IT services firms start to blur - The Economic Times

The enterprise services business they have dominated for decades is beginning to see a new breed of rival. OpenAI and Anthropic are no longer just building artificial intelligence models. They are moving into enterprise implementation, consulting and workflow redesign, armed with an army of Forward Deployment Engineers (FDE). And, another set of ‘AI-native services firms’ is adding to the competition.

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