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AI agents: augmenting, not replacing, human expertise in ICT professional services

AI and Agentic AI are proving transformative in many use cases, but they aren’t a replacement for human expertise in the ICT professional services space. This is according to Paul Field, Professional Services/Managed Services BU leader at CASA Software, a leading digital transformation and regional IT services organisation operating for over three decades.

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engineeringnews.co.zaStai leggendo22 h fa

AI agents: augmenting, not replacing, human expertise in ICT professional services

AI agents augment ICT professionals, not replace: 17% deployed, 60% plan within 2 years. Human oversight is critical—validating outputs, preventing hallucinations, controlling token costs, and preserving client relationships where expertise remains irreplaceable.

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itweb.co.za1 g fa

AI agents: Augmenting, not replacing, human expertise in ICT professional services

CASA Software (Paul Field): AI agents augment ICT expertise; Gartner: 17% deployed, 60% plan within 2 years. Token cost and governance are critical challenges; human-in-the-loop essential for compliance, accuracy, and preventing hallucination.

AI agents: augmenting, not replacing, human expertise in ICT professional services

AI agents: Augmenting, not replacing, human expertise in ICT professional services

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AI agents: Augmenting, not replacing, human expertise in ICT professional services

AI agents: augmenting, not replacing, human expertise in ICT professional services