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AI agents: Augmenting, not replacing, human expertise in ICT professional services

Local customers are realising that AI and agentic AI are likely to be a complementary technology, augmenting the work humans do, says Paul Field, professional services/managed services BU leader at CASA Software.

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engineeringnews.co.za

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itweb.co.zaStai leggendo1 g fa

AI agents: Augmenting, not replacing, human expertise in ICT professional services

CASA Software (Paul Field): AI agents augment ICT expertise; Gartner: 17% deployed, 60% plan within 2 years. Token cost and governance are critical challenges; human-in-the-loop essential for compliance, accuracy, and preventing hallucination.

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engineeringnews.co.za20 h fa

AI agents: augmenting, not replacing, human expertise in ICT professional services

AI agents augment ICT professionals, not replace: 17% deployed, 60% plan within 2 years. Human oversight is critical—validating outputs, preventing hallucinations, controlling token costs, and preserving client relationships where expertise remains irreplaceable.

AI agents: Augmenting, not replacing, human expertise in ICT professional services

AI agents: augmenting, not replacing, human expertise in ICT professional services

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AI agents: Augmenting, not replacing, human expertise in ICT professional services

AI agents: augmenting, not replacing, human expertise in ICT professional services