British Gas owner to axe another 800 customer service jobs

Jump to contentThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inAllNewsSportCultureLifestyleCentrica, the owner of British Gas, has announced plans to cut 1,300 jobs over the next two years. This figure includes 800 new job reductions on top of 500 roles previously announced last month. The cuts are part of an overhaul of customer services and support teams, aiming for greater efficiency. Proposals involve reducing about 500 contact-based jobs in customer operations and additional cuts to offshore outsourced support roles, leading to a 14 per cent reduction in the customer operations workforce. The company attributes these changes to structural shifts in customer behaviour, with around 90 per cent of customers now opting for digital support methods. In fullBritish Gas owner to cut 1,300 jobs over two years in major overhaulMore bulletinsThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in

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