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BofA enhances AI-powered tool to resolve client needs faster
NEW YORK, July 21 : Bank of America said on Tuesday it has enhanced its AI-powered EricaAssist tool, which would help more than 18,000 customer service representatives resolve client needs faster by delivering real-time guidance during conversations.The new generative AI capabilities deliver contextual guidan
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channelnewsasia.com
BofA enhances AI-powered tool to resolve client needs faster
NEW YORK, July 21 : Bank of America said on Tuesday it has enhanced its AI-powered EricaAssist tool, which would help more than 18,000 customer service representatives resolve…
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morningstar.com
Bank of America Enhances EricaAssist with Generative AI to Help Employees Resolve Client Needs Faster
Bank of America Enhances EricaAssist with Generative AI to Help Employees Resolve Client Needs Faster